FAQ

🌍 Shipping & Delivery Information – Owwn It USA

Free Shipping Across the USA & Worldwide

We offer free standard shipping on all orders — no minimum purchase required.

Delivery Timelines

  • USA: 2–10 business days (Standard Shipping)

  • International: 5–10 business days (Standard Shipping)

  • Express Shipping: Coming soon

🕓 Order Tracking:
Once your order ships, a tracking link will be emailed to you so you can follow your package in real time.

❓ Frequently Asked Questions (FAQs)

1. Do you ship internationally?

Yes! We ship to most countries, including the USA, Canada, UK, Australia, and more — with free global delivery.

2. How long does delivery take?

  • USA: 2–10 business days

  • International: 5–10 business days

3. Do I need to pay extra for shipping?

No, all orders qualify for free standard shipping — no hidden charges.

4. Are your jewelry pieces waterproof?

Absolutely! Every piece is 100% waterproof and made with stainless steel and 18K gold plating — perfect for daily wear.

5. Will the jewelry tarnish or lose its shine?

No. Our jewelry is made with premium, tarnish-resistant stainless steel, designed to stay shiny and durable for years.

6. What happens if my package is damaged in transit?

If your order arrives damaged, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund immediately.

7. Can I return or exchange my jewelry?

We accept returns or exchanges within 7 days of delivery for unused items.
Custom or personalized jewelry pieces are non-returnable.

8. Do you offer Cash on Delivery (COD)?

No, COD is not available for USA or international orders.
All payments must be made securely online through Shopify Payments, PayPal, or credit/debit cards.

9. Are there any hidden charges?

No — the checkout total is final. Taxes and shipping are clearly displayed before payment.

10. My package is delayed, what should I do?

Delays can occur due to customs or courier issues.
Please reach out to our support team with your order number or tracking ID — we’ll resolve it promptly.

11. Payment Failure

If your payment fails, you’ll either receive a refund or an order confirmation within 48 hours.
For help, contact us at support@owwnitusa.com.

💎 Product Information

Material

Crafted from premium stainless steel, waterproof and tarnish-free, ideal for daily use.
Each piece is handcrafted with real preserved flowers and 18K gold plating for lasting beauty.

Jewelry Care

  • Remove before swimming or bathing

  • Avoid contact with soap, perfumes, and sanitizer

  • Store in the provided jewelry box

  • Wipe gently with a soft cloth after each use

  • Keep away from sunlight and sweat

📬 Contact Information

General Inquiries: owwnit09@gmail.com
Phone: +91 8123518816
Address: 340 S Lemon Ave #6763, Walnut, California – 91789, USA